Du Goods

Quality leather goods you'd want to hold on to


Shipping & Returns


Shipping Information

Free shipping is included for orders over $100.00 per order throughout Australia. For postal fees, please see below:

Regular Parcel - AU$10.00
Next Day - AU$15.00

For international orders we are more than happy to post to you if you email your orders and we can  sort something out. Please allow a day or two for us to reply.

Easy Returns

We accept refunds and exchanges.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not apply any oils, leather creams, water or any leather cleaners if you decide to return an item. We will not accept any items if you have already treated the item with such products.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:
admn@romancesociety.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Exchanges

We replace items if they are defective or the wrong size. If you need to exchange it for the same item in a different size or style, send us an email at info@dugoods.com and send your item to:

Du Goods
47 Mackey Street 
Surry Hills 2010
NSW Australia

Any differences in price will be made up with a credit note.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return. 

Shipping
To return your product, you should mail your product to:

Du Goods 
47 Mackey Street 
Surry Hills 2010 
NSW Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over AU$75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.